Today, our studio(150 AI users strong) is still dealing with supplied Ai files with this crippling bug/corruption/virus! As I stated/adapted in an earlier post, the procedure by kuongchin6600 has worked on every file thrown at us. And we have some heavily affected files! Symptoms of not printing, not being able to save, slow responding, several times the normal Ai file sizes, and unexpecting crashes add to the already heavily stressed design/production staff. We have mandated that every user has the Brushes palette open for early detection of the bug. With thousands of Ai files on our servers, budgets/deadlines don’t allow 10-15 minutes per file altering code that will cause missing text or improper colours on a major campain!? By our standards, these are very serious alterations that cannot be risked or passed onto released production. It is a very difficult task to keep everyone in, and outside our studio informed of the damage of a casual cut and paste in Illustrator. I find it curious that Adobe hasn’t chimed in here.... wonder how many calls on their customer support lines have been misdiagnosed? I know of three other agencies/suppliers dealing with this. So in the hopes of saving others from losing their minds/clients or lost revenue....I will repost the fix. Goodluck. 1) Unlock all layers and elements and "Show All" 2) Make sure "Paste Remembers Layers" is on in the Layers palette 3) Select all 4) Open a new blank document 5) Drag the contents of the infected file to the new blank document 6) In the new document, check that the palettes are clean. 7) Save the new document with a new name. Click Use Compression only in options. 8) Close the infected file without saving it 9) Delete or quarantine the infected file and notify Project Manager.
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